A: Our MOQ varies by product type: Reed Diffusers: 500 units, Room Sprays: 1,000 units, Scented Candles: 500 units, Gift Sets: 300 sets. We offer flexible MOQs to support growing brands. For first-time orders, we can discuss even lower quantities for sample testing.

A: Absolutely! We offer two options: 1) Choose from 200+ existing scent formulations (no extra cost) 2) Create a completely custom scent with our perfumers (free for orders above MOQ). We provide 3-5 sample scents for testing before bulk production. Unlimited revisions until you're satisfied.

A: Full customization is available: Bottle/Jar Selection (50+ existing designs or custom mold MOQ 3,000 units), Label Design (full-color printing, embossing, foil stamping, custom shapes), Outer Packaging (custom boxes, sleeves, shrink wrap, gift sets), Branding (your logo, colors, and design language throughout). Our design team provides free professional design service and 3D mockups before production.

A: Timeline breakdown: Sample Development: 7-10 days, Sample Approval: 3-5 days (your review time), Bulk Production: 30 days (standard) or 20 days (express), Shipping: 5-7 days (air freight) or 25-35 days (sea freight). Total: Approximately 45-60 days from order confirmation to delivery. Express options available for urgent orders.

A: Standard payment terms: 30% deposit upon order confirmation, 70% balance before shipment. We accept T/T (wire transfer), PayPal, and L/C (Letter of Credit) for large orders. Flexible payment terms available for long-term partners.

A: Yes, completely free! Our in-house design team will: Create label designs based on your brand guidelines, Provide 3D product mockups for approval, Offer packaging recommendations based on your target market, Design gift sets and display-ready packaging. Unlimited revisions until you're 100% satisfied with the design.

A: Absolutely. All our products are: Made with tested, safe ingredients, Compliant with international safety standards (FDA, REACH, SGS), Free from harmful chemicals (phthalate-free options available), Tested for skin sensitivity and indoor air quality. We provide MSDS (Material Safety Data Sheets) and all necessary compliance documentation.

A: Yes! We offer: Free product samples from existing inventory (you pay shipping only), Custom scent samples: $50-$100 per sample (refunded on bulk orders above MOQ), Sample lead time: 7-10 days. Most clients order 3-5 samples to test with their target customers before finalizing bulk orders.

A: We maintain strict quality standards: ISO 9001:2015 certified manufacturing facility, SGS testing for every production batch, In-process quality checks at 5 production stages, Pre-shipment inspection available (third-party or client visit), Batch tracking system for full traceability, 12-month quality warranty on all products.

A: Yes, we ship worldwide to 50+ countries. We offer: Air freight: 5-7 days (DHL, FedEx, UPS), Sea freight: 25-35 days (for larger orders), Full customs clearance support and documentation, Delivered Duty Paid (DDP) options available, Warehousing in US, EU, and Asia for faster local delivery. We handle all export documentation and work with trusted logistics partners.

A: We offer a 100% Quality Guarantee: Full product replacement for manufacturing defects, Refund or remake if products don't meet agreed specifications, 12-month warranty from delivery date, Dedicated customer service for issue resolution. Our defect rate is less than 0.5%, and we resolve all quality issues within 7 business days.

A: Yes, we provide full compliance support: US Market (FDA compliant formulations and labeling), EU Market (REACH registration and CLP compliance), Australian Market (NICNAS compliant formulations), Canadian Market (Health Canada regulations compliance). We provide all necessary documentation: MSDS, test reports, ingredient declarations, compliance certificates.