A: Yes. Send us a sample of your current product, and our perfumer will reverse-engineer the formula within 2 weeks. We can replicate it exactly or suggest improvements. This service is free for orders over 1,000 units.

A: We offer adjustable intensity options:
- Reed diffusers: Use fewer reeds (3 instead of 8) to reduce scent throw
- Room sprays: Dilution instructions included
- Candles: Choose "subtle" fragrance load option (6% vs. 10%)
We also provide hypoallergenic and unscented odor eliminator alternatives for sensitive guests.

A: We assign each hotel chain a unique "scent code" and keep your formula on file permanently. Every reorder is guaranteed to match exactly. We also provide centralized ordering system for multi-property groups.

A: Absolutely. We provide:
- Refill bottles with spill-proof spouts
- Step-by-step video tutorials (3 minutes)
- Laminated instruction cards for housekeeping carts
Most properties train staff in under 30 minutes. Refills are 40% cheaper than buying new units.

A: Our commercial-grade glass is thicker than retail versions, but accidents happen. For guest room deployments, we recommend:
- PET plastic bottles (shatter-resistant, looks like glass)
- Stable weighted bases
- Placement away from bed/luggage areas
Replacement bottles are available at wholesale cost.

A: Yes. Our "Pure Air" odor eliminator line uses activated bamboo charcoal and enzymes to neutralize odors without adding fragrance. Perfect for medical professional floors or designated hypoallergenic rooms.

A: Absolutely. Sample options:
- Free sample kit (3 scents, 10ml each) - just pay $15 shipping
- Pilot program: Order 100 units to test in select rooms for 3 months
- Full refund if you're not satisfied after testing
Most hotels order 500-1,000 units after successful trials.

A: Strategies we recommend:
- Rotate between 2-3 complementary scents seasonally
- Use lighter concentrations in long-stay suites
- Offer "scent preference" option at check-in (fresh vs. floral vs. unscented)
Our quarterly consultation service helps plan rotation schedules.

A: We prioritize new property launches:
- Express service available (5-week turnaround, 50% surcharge)
- Partial shipments: Send guest room products first, public area items later
- On-site installation support for orders $10,000+
Advance notice of 3 months preferred, but we've delivered in 6 weeks before.

A: Yes! We offer a "Retail Partnership Program":
- Provide products at wholesale cost
- Design retail-ready packaging with your hotel branding
- Suggested retail pricing guidance
- Display stands and marketing materials included
Average hotel markup: 200-300%. Popular items: candles and travel-size sprays.